Frequently Asked Questions
Everything you need to know about shopping with La Joie Living.
Does La Joie Living offer nationwide delivery?
Yes, we offer nationwide shipping across Australia. Shipping costs are calculated at checkout based on the weight of the items and your delivery postcode. For large furniture pieces, we use specialized couriers to ensure safe arrival.
What is your return policy for furniture items?
We want you to love your home. If you are not satisfied, we offer a 14-day return policy for most items in their original packaging. Please note that return shipping costs are the responsibility of the customer, and a restocking fee may apply.
How can I track the status of my furniture order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website. For large freight items, the driver will typically contact you via SMS or phone to coordinate a delivery window.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'Buy Now, Pay Later' options through Afterpay and Zip Pay to make your home styling more affordable.
Are your products covered by a warranty?
Absolutely. All La Joie Living products come with a 12-month manufacturer warranty against structural defects. This ensures peace of mind regarding the craftsmanship and quality of your purchase.
Can I see the furniture in person before purchasing?
As an online-focused retailer, we aim to keep prices low by minimizing showroom overheads. However, we provide high-resolution photos, detailed material descriptions, and dimensions for every product to help you make an informed decision.